Services
Your first visit with us
Before a first appointment, there are often practical questions: which documents matter? Do I need a diagnosis already? And how can I explain my concerns without the key information getting lost?
Helpful preparation
- Existing medical letters and results; for X-rays, MRI or CT, please also bring the images if possible, via QR access or on a CD
- Up-to-date lists of diagnoses and medicines
- Your most important questions and details of previous treatments
If you bring documents, please check in at the regular reception desk and hand them in there.
Directions and access · Express check-in · Arrange an appointment for a family member
How your visit begins
- We listen to you. You describe your symptoms and questions.
- We assess your symptoms. The examination is guided by your concern.
- We explain our assessment. Existing findings are assessed; further examinations may be needed.
- We discuss the next steps. Together, we decide what happens next.
Open individual sections or all the details on this page.
Understanding
A closer look
You do not need to be able to explain your symptoms medically in advance. For the first discussion, it helps if you can describe what has changed and what limits you most in everyday life. Existing results add to these observations.
Start with your main concern
Think about what you would like to understand more clearly after the appointment. Perhaps you want to make sense of recurring pain, understand a finding or weigh up a recommended treatment. If you have several symptoms, please identify the region causing the greatest limitations and also mention the other affected areas.
A specific example often helps: when did stairs become more difficult? How far can you walk? Are you stumbling more often? Which movement wakes you at night? You do not need medical terms or to confirm a diagnosis you suspect yourself.
Further information
Have clear lists of diagnoses and medicines ready
An up-to-date list of diagnoses and a medication plan help us take accompanying conditions and possible interactions into account. Please also mention regularly used painkillers and supplements. Allergies or previous intolerances should also be discussed.
Do not stop medicines on your own because of the appointment. If special preparation is needed, you will receive specific instructions. Please ask if any information is unclear or conflicts with another doctor’s recommendation.
For questions about osteoporosis
Previous DXA reports, fracture details, relevant laboratory results and information about earlier osteoporosis treatment are helpful. If possible, note the medicine name and the date of the last oral dose, injection or infusion.
If your bone density was measured at another practice within the past 18 months and care began there, we generally ask you to continue treatment there. Any exception is agreed with the previous practice. If your previous doctor has stopped practising, we can organise a transfer by arrangement. Please mention this situation when you first enquire.
Keep track of your questions during the consultation
A short list of your most important questions can help when there is a lot of information to take in during an appointment. You may want to understand what a finding means, which alternatives to a treatment are available or how to recognise improvement over time.
Tell us if you would like to involve someone accompanying you. You decide who may receive information about your treatment. At the end of the consultation, please ask if the next step or timing of a follow-up is not yet clear.
What to expect and next steps
Bring existing reports and images
Bring relevant medical letters and examination reports. If you already have X-rays, MRI or CT scans, we would like both the radiologist’s written report and the images if possible. You can use a QR code for an imaging platform or a CD.
You do not need to arrange new imaging on your own initiative before your first visit. We will discuss whether an additional examination would answer a specific question. If documents are missing, please tell us where and when the examination took place.
Check your appointment and preparation
An online booking is only complete once it has been confirmed by email. Please read the instructions for the appointment type you selected. If no confirmation arrives, check your spam folder too and clarify the booking status with the practice.
When arranging your appointment, you will be told which other documents or evidence are needed. Please ask early if you need support with travel, digital access or your practice visit.
If your symptoms cannot wait, you will find the appropriate route to help on ‘Acute symptoms and medical emergencies’.
What matters for your decision
Clarify costs before an additional service
Arranging an appointment alone does not mean consenting to a self-funded service. If such a service may be suitable for you, we explain its scope and expected costs beforehand. If you have German statutory health insurance, you receive a cost estimate. We provide the service only after you have confirmed the self-funding agreement in writing.
Our practice offers DXA bone density scanning as a self-funded service. You can find information on the DXA page. Whether other investigations or treatments can be covered is clarified separately in each case.
Frequently asked questions
Do I need to know in advance which treatment is right for me?
No. A description of your symptoms and previous experiences is a useful starting point. We clarify with you which treatment is suitable.
Is the written MRI report enough?
If possible, please also bring access to the images. The report and images complement one another when assessing the findings.
What if I cannot get all the documents in time?
Tell us which examination took place and where the documents are held. We will clarify whether anything is needed in advance for your appointment. If you have acute symptoms, do not wait solely because documents are missing.
Do I need a referral?
Whether you need a referral depends on the reason for your appointment and the conditions that apply. When booking, please check with our practice team whether a referral is required. Bring any referral you already have and hand it in at the regular reception desk.
When you arrive
If you have an appointment and your health insurance card with you, and no documents to hand in, you can use express check-in. If you have a referral, QR code, CD or other documents, please use the regular reception desk so these can be recorded before you see the doctor.
How to use express check-inYour next step
