Organise your visit to OrthoCoast

You may want to book an appointment, ask a question about your documents or change an existing arrangement. You should not have to work out how our practice is organised internally first. In Patient services, choose the matter you need help with now.

Here you can find the next steps for a visit to OrthoCoast in Wolgast. If digital contact is unfamiliar or an option does not match your question, “Contact and directions” will help you make arrangements directly with the practice, by phone or in person.

Online reception offers another way to contact the practice. Its dedicated service page explains what it is used for and how to select the right category for your enquiry. The functions actually available are shown in the relevant service. An enquiry is not confirmation of an appointment or service.

Information about arzt-direkt is available on a separate page. You do not need to remember the names of technical systems to ask your question. If something does not work, contact us directly and briefly explain where you were unable to proceed.

We have put together a separate guide for your first visit. It helps you gather existing medical letters, medication details and examination documents. For imaging, both the written report and the images are helpful where possible, for example through a QR code or on CD.

If documents are missing, tell the practice. The guide helps you prepare; it is not a request to organise extra examinations yourself in advance. Specific instructions before or after treatment are available under “Preparation and aftercare” and in the information given to you personally.

If you cannot attend an agreed appointment, please inform the practice as early as possible. “Change or cancel an appointment” explains the intended route. If you received an email about your appointment, you can also use the cancellation option provided there. Sending a request to change an appointment does not by itself mean that a replacement appointment has been confirmed. If you no longer need an appointment, please cancel at least 24 hours in advance, counting working days only; weekends and public holidays do not count. For an appointment at 10 am on Monday, this means cancelling by 10 am on Friday. Please also let us know if you cannot attend at short notice. This allows other patients to use the appointment. Information about short-notice cancellations, a possible missed-appointment fee and repeatedly missed appointments is available under “Change or cancel an appointment”.

There is also a dedicated service area for results, prescriptions and forms. For acute symptoms, choose “Acute symptoms and emergencies” instead of a general administrative enquiry. That page brings together information about the different places to seek help.