Services
The arzt-direkt app: stay connected with our practice
You can use the arzt-direkt app to send organisational messages, discuss appointments and exchange results with our practice. Before using the app, it needs to be linked to your OrthoCoast patient record in person. Please download the app to your phone and then come to the practice. We will link it to your patient record at reception. You can also book online through our appointment calendar without the app.
The information is available to read directly. You can open frequently asked questions as needed.
Connect with the practice in four steps
Preparation
You can install the app at home. We confirm the connection to your patient record together during your visit to the practice. Please bring the smartphone on which you wish to use the app.
Download the right app
Download the ‘arzt-direkt’ patient app from zollsoft GmbH. In the Google Play Store, it is listed as ‘arzt-direkt Videosprechstunden’. Choose the right store for your smartphone. Downloading the app alone does not connect it to OrthoCoast. The next step requires our practice QR code and confirmation by the practice team, which you can obtain at reception.If the App Store does not open, open this page in Safari or search the App Store for “arzt-direkt” by zollsoft GmbH.
Scan the QR code at the practice
At the practice, open the arzt-direkt app and select ‘Erste Praxis verbinden’ (‘Connect your first practice’). Allow camera access so that you can scan our practice QR code within the app. Follow the instructions to enter your patient details. The app then displays a connection PIN. If you are already connected to another practice or the options look different on your smartphone, speak to us at reception. What matters is that the connection is set up with your patient record at OrthoCoast.Have the connection confirmed in person
Show the connection PIN to the practice team. We match the request to your patient record and confirm the connection. This ensures that app communications are assigned to the correct patient. Wait for this confirmation before using messaging with us. If the connection does not work, we will check at reception which step is still missing.Exchange messages and results
Once the connection is confirmed, you can use the app’s messenger to exchange messages about organisational matters, appointment information and results with our practice. You can read our replies there too. Please be as specific as possible about what your message concerns, such as an appointment already booked or an organisational step discussed with us. You can also use the online reception on our homepage to book, reschedule or cancel an appointment, or request a prescription. The relevant service pages explain which details are helpful. If you have already sent your enquiry through one route, please mention this if you contact us again through another.
Help getting started
Confidential communication and help getting started
According to the provider, patient data are encrypted during transmission. Matching the connection to you in person at our practice ensures that your app connection belongs to your patient record. When setting it up, share the connection PIN only with the practice team.
If you need help with setup or prefer not to use a smartphone, you can still discuss your enquiry with us by telephone or in person. The app is an additional way to contact us. You do not have to use it to contact OrthoCoast.
Messages and replies
Your message and our reply
Once we have processed your enquiry, you can read our reply in the app. It will tell you whether an appointment change or prescription has been confirmed. Exchanging messages does not replace a medical assessment.
Use the app for enquiries where you can wait for a reply. For urgent symptoms, you will find the appropriate route to help on ‘Acute symptoms and medical emergencies’. If your life is in danger, call 112 immediately and do not wait for an app reply.
Frequently asked questions
Can I complete the connection with OrthoCoast at home?
You can download the app at home. We confirm the connection to your OrthoCoast patient record at the practice: scan our practice QR code within the app and show the practice team the connection PIN that then appears.
Is scanning the practice QR code enough?
After scanning, the practice team still needs to match the request to your patient record and confirm the connection. Messaging with OrthoCoast becomes available only after this.
Is the arzt-direkt app the same as the online reception?
Once linked in person, the app lets you exchange messages with the practice. You open the online reception on our website. It currently offers ‘Termin vereinbaren’ (‘Book an appointment’), ‘Termin verschieben’ (‘Reschedule an appointment’), ‘Termin absagen’ (‘Cancel an appointment’) and ‘Rezeptbestellung’ (‘Request a prescription’).
Do I have to use the app to contact OrthoCoast?
No. You can still contact the practice by telephone or in person. The online reception and online appointment calendar are other options on our website.
Your next step
